FAQ's
How do I order replacement ID cards?
How do I know if my doctor is in the network?
What can I do about my premium increase?
I don’t think that my claims were paid properly. What should I do?
When do I call to add a newborn to my policy?
How do I know if I have the right Medicare Part D prescription benefit?
How do I change my address?
How do I order replacement ID cards?
- For Blue Cross Blue Shield individual call 800 538-8833
- For Blue Cross Blue Shield PPO group call 800 541-2768
- For Blue Cross Blue Shield HMO group call 800 892-2803
- For Aetna individual call 888 542-3862
- For Aetna group call 877 249-7235
- For Humana One individual call 800 458-1354
- For Humana group call 800 232-2006
How do I know if my doctor is in the network?
- For Blue Cross Blue Shield group & individual visit: www.bcbsil.com click on Provider Finder.
- For Aetna group visit: www.aetna.com click on Find a Doctor under shortcuts.
- For Aetna individual visit: www.aetna.com click on Individual under shortcuts then click on Find a Doctor under shortcuts
- For Humana One individual & Humana group visit: www.humana.com and click on providers then choose from the Provider Search list.
- For additional help please call the customer service # on the back of your health ID card.
What can I do about my premium increase?
Please call your agent to discuss other options within the same company or a different company.
I don’t think that my claims were paid properly. What should I do?
Collect all of your EOB’s (claim adjustments) and billing statements. Call your agent immediately to review claims and file appeals.
When do I call to add a newborn to my policy?
You must add a newborn to your policy within the first 30 days of birth.
How do I know if I have the right Medicare Part D prescription benefit?
Go to www.medicare.gov and enter your prescriptions, dosages, and desired pharmacy for a complete search of the lowest cost program available.
How do I change my address?
Refer to the customer service # on the back of your health ID card.